How To Enter A Work Order Into Incident IQ

All Tech Service work orders should be placed into the Incident IQ work order system, this is used to track the progress and make sure that work orders are directed to the proper technicians.

The web address for the QueCentre is ktufsd.incidentiq.com

You will be presented with a page asking to log in.

Click Google SSO to login with your school Google credentials.

After you log in, click the tickets tab on the left, select +New Ticket to create a new ticket. Select which type of issue you have by clicking on the respective icon.

To enter a work order for a computer problem, click the Devices/Hardware icon. Your device should come up as an option. If the device you're using is not in the list, you may select the device by category. Next you will be prompted to select an issue category and the issue. Enter a detailed description in the description box. Fill out as much information as possible to better assist our technicians resolve the issue. Click submit ticket when you are done filling out all sections.

• Not connecting? Try to restart the computer.
• Did your computer freeze? Hold the power button for 10 seconds.
• Is it plugged in? Is it turned on?

For immediate issues, contact the Help Desk (874-8400 x20343) or the building Tech Liaison.