District Notifications

  • There are different ways the Ken-Ton School District notifies families and the community about school cancellations and delays, informational alerts, and important updates. The manner in which these messages are delivered will always depend on factors such as the circumstances, urgency, and time of day.

     

    Voice, Text & Email Notifications:

    Families with children enrolled in the Ken-Ton School District can receive messages via ShoutPoint through the Infinite Campus student management system which is also linked to families’ Parent Portal accounts.

    • Parents who have a Parent Portal Account: You can view the Parent Portal Contact Preferences Sheet which has information on updating your contact preferences in Parent Portal.
    • Parents who do not have a Parent Portal Account (such as elementary school families): Email icportal@ktufsd.org to update your student/family contact preferences or to be sure that your most up-to-date information is on file. You can also fill out the Notification Preferences Form and return it to your child's school.

    There are three different types of messages used:

    • Emergency: Urgent/emergency matters such as snow day cancellations and circumstances impacting dismissal
    • General Notification: All non-urgent matters
    • Attendance: When your child is absent from school (participating schools only)
    • (Please note: Behavior, Priority Notification, and Teacher notifications are not used at this time)

    There are three different ways messages are sent (Please note: You must select both the Voice and Text option to receive Voice messages and Text messages on a mobile phone):

    • Voice (automated/robo calls)
    • Text message
    • Email

    All families can customize their contact settings by choosing how each message is delivered. For instance, you can set up multiple phone numbers to receive Emergency Voice messages, and only one phone number to receive General Notification Voice messages. You can have a mobile phone designated to receive messages in both Voice and Text format (to receive both, you must have both Voice and Text specified for each phone number and each type of message), or you can have your phone designated only to receive one or the other.

     

    How Messages Are Delivered:

    The manner in which messages are distributed will depend on the circumstances, urgency, and time of day. Emergency Messages are reserved for urgent/emergency matters only. These are scenarios that require immediate action by families, such as snow day cancellations. General messages represent all other matters. Just because information is sent as a General notification does not mean it is not important. For this reason, all families are encouraged to receive both Emergency and General notifications and to have at least one mobile phone set to receive Voice and Text messages for both.

    Families are also encouraged to have at least one email address on file to receive General Notification messages that are sent via email only. Though ShoutPoint messages may not always be sent as Voice and/or Text messages, they will almost always be sent as Email messages. These will also appear in your Parent Portal inbox.

    You can view more detailed information about Parent Portal at the Parent Portal Page.

     

    Other Notifications:

    With thousands of family and community members active on Facebook, the District’s Facebook Page has been an effective way of disseminating information quickly to the school district community and general public. You can find the Ken-Ton School District on Facebook as well as Twitter @ktufsd.

    Important information will always be posted to the District Homepage at www.ktufsd.org and this is usually the best place to go for the most detailed, up-to-date information.

    The District also regularly shares information with newspapers and television/radio news stations, though the District cannot control whether/how information is published by media outlets.

    Occasionally, letters may be sent home in students’ backpacks or take-home folders, or mailed home.

    Finally, families are encouraged to sign up to receive the SchoolGram, the Ken-Ton School District e-newsletter, which is published every 4-6 weeks during the school year and contains general school/District news, information, and updates. You can sign up to receive the SchoolGram in your inbox and view past editions by visiting the SchoolGram page at www.ktufsd.org/schoolgram.

     

    Frequently Asked Questions:

    How does the notification system work?

    The voice, text, and email notification system is called ShoutPoint, and it is part of the district's student management system which is also linked to families' Parent Portal accounts. It is designed to notify individuals who are in the student management system as a child's parent or guardian.

    What are the different types of ShoutPoint messages and how are they sent to families?

    There are different types of ShoutPoint messages and different ways in which each message is delivered. Settings can be customized for each phone number/email address and each type of message.

    These are the types of ShoutPoint notifications used by the District:

    • Emergency: Urgent messages such as snow day cancellations
    • General Notification: All non-urgent messages
    • Attendance: When a child is absent from school (participating schools only)
    • Note: ShoutPoint also provides settings for Behavior messages, Priority Notification messages, and Teacher messages, but these are not used at this time.

    There are four ways each ShoutPoint message may be distributed:

    • Inbox: Your Parent Portal inbox
    • Email: Your email account
    • Voice: Automated phone messages delivered to your home, work or mobile phone (“robocalls”)
    • Text: Automated text messages delivered to your mobile phone

    The manner in which the message is distributed will depend on the circumstances, urgency and time of day. Only urgent information that families must know right away will be sent as an Emergency message. All non-urgent messages will be sent as a General Notification message. Also, non-urgent messages may only be sent as Text and Email messages, or as Email messages only.

     I didn’t receive a ShoutPoint text/email/phone notification. Why?

    Be sure to confirm that your notification settings are correctly set for each phone number/email address.

    For instance, if you would like to receive Emergency and General Notification messages as both a Voice message and a Text message on your cell phone, you must have the Emergency and General Notification options selected for both the Voice option and Text option for each phone number. If you only have the Voice option selected, you will only receive Voice messages. If a message is sent out only as a Text and/or Email message, you will not receive this message because you are only set up to receive Voice messages, and in this case, a Voice message was not generated.

    • Parents who have a Parent Portal Account can view the Parent Portal Contact Preferences Sheet which has information on updating your contact preferences in Parent Portal.
    • Parents who do not have a Parent Portal Account (such as elementary school families) can email icportal@ktufsd.org to update their student/family contact preferences or fill out the Notification Preferences Form and return it to their child's school. 

    Why not send out a Voice message in every case?

    When information needs to communicated, it is the goal of the Ken-Ton School District to balance the need to disseminate that information as widely and as quickly as possible while also minimizing disruption to families.

    Generally, during the school day when students are in school and many parents are at work, Voice messages will not be sent unless it is an urgent situation that requires parent action (such as an emergency weather-related dismissal). Voice messages tend to be seen as more intrusive than other types of messages and can sometimes cause undue alarm for parents who might not hear the message and may assume their child’s school is trying to contact them for an urgent reason.

    Also, Voice messages can result in confusion and undue alarm by individuals who may have misunderstood/misheard the message, or may not have been able to hear it in its entirety or at all. For this reason, it is sometimes preferable to disseminate messages in text format only (e.g. Text message, Email message, Social Media, Website, news media, etc.) if the message must go out after regular business hours.

    That is why all families are encouraged to receive both Emergency and General notifications and to have at least one mobile phone set to receive Voice and Text messages for both. Families are also encouraged to have at least one email address on file to receive General Notification messages that are sent via email only.

    An important message was sent as a General Notification message and not as an Emergency message. Why?

    When information needs to communicated, it is the goal of the Ken-Ton School District to balance the need to disseminate that information as widely and as quickly as possible while also minimizing disruption to families.

    The District reserves Emergency messages only for urgent information that families must know right away. Examples may include snow day cancellations, school lockdowns, circumstances that require action on the part of parents (such as emergency weather-related dismissal), or in the event of health/safety situations of an impending or immediate nature.

    All other messages are sent as a General Notification message. This does not mean that it is not the District’s goal to get that information out to every parent. ShoutPoint is just one way the District disseminates information to families and the community. Other means will be used to disseminate this information. This may include the District website, social media, alerts to local media, letters sent home in backpacks/take-home folders, etc.

    How can I adjust my ShoutPoint contact settings?

    I don’t have a Parent Portal account. How can I customize my notification settings?

    If you do not have a Parent Portal account but wish to confirm/customize your contact settings, email icportal@ktufsd.org to update your student/family contact preferences or fill out the Notification Preferences Form and return it to your child's school.

    I tried to adjust my contact settings in Parent Portal but my phone number/email address does not show up. How can I update my contact information?

    Please see the Updating Contact Information on Parent Portal Sheet for information on how to add/change your phone number or email address.

    I can’t access my Parent Portal account. What do I do?

    You can sign in to Parent Portal by visiting www.ktufsd.org/ParentPortal. If you are having trouble accessing your account, please email icportal@ktufsd.org with your child’s name, your child’s school, and your relationship to your child.

    I don’t have a child enrolled in the Ken-Ton School District. Can I receive phone and/or text messages?

    The District will soon be implementing a mobile app which will allow anyone to receive push notifications. However, at this time, this feature is not yet available.