9780060915803
Moments Of Truth: New Strategies For Today's Customer-Driven Economy - Jan Carlzon
HarperCollins (1989)
In Collection
#195

Read It:
Yes

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer–driven economy.

Product Details
LoC Classification HE9860.S28C37 1989
Dewey KSDC 387.7 Car
Format Paperback
Cover Price $13.00
No. of Pages 135
Height x Width 200 x 132 mm
Personal Details
Location resource center
Links Amazon